FAQ

Your credit card information is never retained and none of our employees can see the information. Information provided is encrypted during transmission using SSL software so your data is always safe and secure. Transactions are handled through Stripe, one of the most trusted and secure payment solutions.

Delivery details will be noted when you make your purchase, depending on the carrier and delay you choose.

We offer returns up to 30 days from the date of purchase. Returns must be in the state you received them, and in the original packaging. The purchaser is responsible for all return shipping fees.

We take great care in packing your order. On rare occasions, a package may be damaged or lost in transit. The courier is responsible for any damages of merchandise after it leaves our premises. You must report a defective product or shipping error immediately upon receipt, to qualify for an exchange. For your protection, please follow these procedures upon receiving your delivery:

1. Carefully inspect each package for any signs of damage.
2. If a package arrives damaged, have the delivery company mark the tracking as ‘received, damaged, subject to further inspection’. Note the damage or shortage in quantity on your copy and the driver’s copy of the delivery receipt. Have the driver sign and acknowledge the damage on the delivery receipt.
3. Contact us at info@cmf-inc.ca to report the damage.
4. Save the packaging and merchandise for inspection.

We do our best to keep all items in stock but sometimes demand can exceed supply, and a product will be listed as backordered. Backordered products will be shipped as soon as possible, and updates will be provided to you along the way.